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FAQ

FAQ

Please find below several questions that we are often asked at Dongfa. Please click on the question to reveal the answer below. If you are considering contacting other companies, you should consider asking them some of the following questions too:

  • 1.Why do you choose Aileen Music?

    * We have long and experience history inmusical instruments industry over 20 years. Aileen- the founder of AileenMusic, started her musical instruments business in 1993 and in 2005 NanjingAileen Trading Co., Ltd was founded.
    * We provide personalized service to you.
    * We can make you have a one-step purchase of various musical instruments whichare made by the experienced Chinese craftsmen.
    * The quality of products is guaranteed by our unique quality control system.
    * We can extend your choice of suppliers, for we have established closerelationship with many of the leading manufacturers in China.
    * We can give you a guarantee on high quality, in-time delivery and payment andexcellent after-sales service.
    * We have a team of 5 departments with professional knowledge and internationalbusiness skill.

  • 2.Do you have the minimum order requirements?

    Yes,we do. The minimum order requirements should depend on different models.

  • 3.How to make payment?

    Weprefer a down payment of 30% of the total invoice amount by wire TelegraphicTransfer (T/T, or wire transfer) in advance or Letter of Credit at sight (L/Cat sight). Then the rest payment to be made one week before shipment. We’resorry at present we could not accept any kind of credit card like Master, Visa.For some areas, we accept payment by Paypal or Western Union.

  • 4.How about the lead time (production period)?

    Itdepends the items and quantity of your orders and the season (busy or not) whenyou place the order. Usually it takes 35-60 days after having your confirmedorder and down payment. For the sample order, it could be ready just within7-14 days if we have products in stock.